Returns & Refund Policy

Returns & Exchanges

We want you to be satisfied with your ORENWEAR purchase.

Returns and exchanges are accepted within 7 days of delivery.
Items must be new, unused, unwashed, and in their original condition.
Items must be returned with their original packaging and tags, where applicable.
Returns or exchanges are not accepted for items that have been worn, washed, damaged, or altered by the customer.

Customer Responsibility

Customers must contact ORENWEAR before sending any item back to receive return or exchange instructions.
Customers are responsible for the return shipping cost, unless the return is due to an incorrect, damaged, or defective item received from ORENWEAR.
Customers are responsible for ensuring that returned items are securely packaged to prevent damage during shipping.
ORENWEAR is not responsible for returned items that are lost or damaged during return shipping due to insufficient packaging.

Refunds

Once the returned item is received and inspected, the customer will be notified whether the refund has been approved.

Approved refunds will be processed within 3–5 business days. The time required for the refund to appear in the customer’s account may vary depending on the payment provider.

Refunds will be issued using the original payment method where possible.

Exchanges

Exchanges are available within the 7-day return period, subject to product availability.

If the requested replacement item is unavailable, the customer may choose another available item or request a refund according to this policy.

How to Request a Return or Exchange

Please contact us before returning your order.

Instagram: @orenwearjo
Email: orenwearjo@gmail.com
Phone: +962 7 7781 5901

Please provide your order number and explain the reason for the return or exchange.

We will provide you with the return instructions after reviewing your request.